When does my credit card get charged?

Please note that we do not charge your credit card until the time of physical shipment unless you are paying with PayPal (We only authorize your card during check-out).

How does “Free Shipping” work?

Free shipping weight restriction varies from state to state within the U.S, as follows:

Free Shipping is available without a promotion code when you qualify (see below). Simply choose the Free Shipping* option at checkout. When you select this option, we reserve the right to ship your order with any shipping method.

How do you ship perishable items?

While we always ship perishable items wrapped in ice. However, if your state is more than 2 days away from PA using ground service, we add a Perishable Surcharge to your order.  

 WE DO NOT SHIP PERISHABLE ITEMS INTERNATIONALLY.

General Information About Shipping

We ship within the United States, Canada, and many international destinations. You can select from a variety of delivery options during the checkout process. Shipping ground or USPS usually takes 1-5 business days (Saturdays, Sundays, and holidays are not considered business days). If you would like a different shipping option than what is available online, please reach out to a representative vie email info@tulumba.com or contact our Customer Service at 1-866-885-8622 in our business hours. Please note that the cutoff time for same day orders is 12 PM on Mondays and 2 PM from Tuesday to Friday.

Orders (Tracking, Cancelling, etc.)

Why has my order not been shipped yet?

There might be several reasons why your order is still not on the way:

  • There may be a perishable item in the order which cannot be shipped due to long shipment period and has to wait until the beginning of the week (This situation is mostly valid during the summer time).
  • If this is your first order, it may take some time to confirm all the information you gave us (Fraud protection purposes). We may be trying to reach you via phone or email, hence we’d appreciate if you could give us a call at 1-866-885-8622. After all the security issues cleared we will ship your package.

Items are missing/damaged in the package I received. What should I do?

If items are missing in your package, please check the status of your order (see the question below: How do I check the status of my order or track my order?); first to see which items were included in the shipment. In order to fill your order quickly and efficiently your order may have been shipped partially by us. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. If there are damaged items in your package, please consult our returns policy and reach out to a representative via email info@tulumba.com or contact our Customer Service at1 + (646) 207 74 83 during our business hours.

How do I check the status of my order or track my order?

To check the status of an order, click here.

If you selected USPS regular mail as the shipping method, there will be no tracking information available, since USPS does not provide such information. Tracking information for USPS may only be available if you specifically picked Priority mail option during check out.

How do I cancel an order?

To cancel an order, you must send us an e-mail by clicking here or contact our Customer Service Department during our business hours at 1 + (646) 207 74 83. We urge you to do this action early in the morning or as soon as possible after your purchase, since after the package is handed to the courier, we cannot recall it.

Where is my order?

If you would like to know whether or not your order has shipped, click here.

Orders received during weekdays until 2:30 pm are shipped out the same day if all items are in stock. Item description page will tell you if an item is in stock or not. Also during checkout we indicate next to each item how long it will be before we ship it out.

How long a shipment takes depends on where you live and which shipment option you selected. You will receive a tracking e-mail from us directly.

Please note that we do not send shipments during the weekends and holidays. FedEx delivers residential packages on Saturday but not on Mondays.

International shipment times may vary considerably due to customs processes. Please watch for any notices you may receive from customs authorities in case they decide to hold your package for duty payment or other reasons.

How do I cancel an order?

To cancel an order, you must send us an e-mail by clicking here or contact our Customer Service Department during our business hours at 1 + (646) 207 74 83. We urge you to do this action early in the morning or as soon as possible after your purchase, since after the package is handed to the courier, we cannot recall it.

Where is my order?

If you would like to know whether or not your order has shipped, click here.

Orders received during weekdays until 2:30 pm are shipped out the same day if all items are in stock. Item description page will tell you if an item is in stock or not. Also during checkout we indicate next to each item how long it will be before we ship it out.

How long a shipment takes depends on where you live and which shipment option you selected. You will receive a tracking e-mail from us directly.

Please note that we do not send shipments during the weekends and holidays. FedEx delivers residential packages on Saturday but not on Mondays.

International shipment times may vary considerably due to customs processes. Please watch for any notices you may receive from customs authorities in case they decide to hold your package for duty payment or other reasons.

Ordering From Outside the U.S.A.

Do you ship internationally?

Yes, we do ship to a select number of countries. If your country is listed in the COUNTRY box during registration, we do ship there. Priority delivers to most places in the world within 2-3 business days, while USPS First Class International may take anywhere approximately 30 days, USPS Priority Mail International approximately 9-10 business days . USPS shipments are done in cooperation with your local Postal Service; so if your local guys are good, it will be there faster. FedEx International Shipment options take 2-7 days.

We do not make partial orders for international customers unless specifically requested. If an item on your order is not in stock, you will have to wait until such item arrives. International items can be tracked from your account page under Order Tracking section. (see How do I check the status of my order or track my order?)

What are the international shipping charges?

Your shipping cost will depend on the following factors and it will be displayed before your check out:

Weight of your order

Shipping type you select during checkout

The country you are shipping to

Do you ship food internationally?

We do NOT ship perishable items internationally. You may order dry (non-perishable) food products at your own risk. We will ship the items, however, some customs are very strict about food items. If you believe the items you are ordering will not be held at the customs, you may order them at your own risk.

Do you accept international credit cards?

Yes we do. If you have an international card, your billing address has to be the international billing address.

All credit cards are checked for address verification due to security reasons. If we fail to verify the billing address on a credit card, we may contact you for verification. You must also make sure that your credit card is activated for international online shopping.

Where do you ship from?

From Pittsburgh, United States of America.

Do I get a tracking number?

USPS (International First Class or Priority Mail) doesn’t provide tracking once the package leaves the U.S. for most countries. Other shipment methods will provide a tracking option;.

Do you pack with extra care while shipping internationally?

Our shipping department has a combined expertise of 4 decades on the job. They know how to ship.

Do you accept returns internationally?

Yes we do, as long as it fits our Returns criteria.

What is the website’s currency?

All prices are in U.S. dollars.

What is the conversion rate?

You credit card company applies a conversion rate for international charges. You should contact them to find out the exact conversion rate they apply.